Privacy Policy | Plus Recycling Network

Introduction

At Plus Recycling Network, we value your privacy and are committed to protecting your personal information.

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide when you interact with our website or use our services, such as your name, email address, phone number, and any other relevant details.

Additionally, we automatically collect non-personal data when you visit our site, such as your IP address, browser type, and information about your device.

We also collect geolocation information (specifically, your country) through automated means to enhance your experience and improve our services.

Legal Basis for Processing

We process your personal information on the basis of your consent, which you provide when you interact with our website or services.

How We Use Your Information

To respond to your inquiries and provide information about our services
To send marketing materials or newsletters after you contact us, which you can stop at any time with the unsubscribe link in any email or by writing to us
To improve our website and services by analyzing usage data
To protect our website and services from security threats

We do not sell your personal information. We share it only with the service providers listed below, who process it to run this website and our enquiry process, and where required by law or with your consent.

Service Providers and Third Parties

The following third-party services are used by this website. Google's tags run in Google Consent Mode and set analytics or advertising cookies only after you consent through our cookie banner, and the Meta Pixel loads only after you consent to marketing cookies (see our Cookies Policy).

Google Analytics 4 and Google Tag Manager (Google): measure how the site is used. They receive your IP address, device and browser information, and the pages you view.
Meta Pixel (Meta Platforms): measures marketing campaigns when enabled. It receives page-view and event data and a Meta cookie identifier, and loads only if you consent to marketing cookies.
Google reCAPTCHA (Google): protects the contact form from spam. It receives your IP address and browser and interaction data when the form is shown and submitted.
Supabase: hosts our database. Contact form submissions (name, email, phone, organization, enquiry type, message and country) and a short-lived record of your IP address used to limit repeated submissions are stored there.
Resend: sends the notification email to our team and a confirmation email to you when you submit the contact form. It receives your name, email address and message.
Mailchimp: contact form submissions are added to our mailing list audience. It receives your name, email address, country and a tag recording the enquiry type.
ipapi.co: looks up your approximate country from your IP address, so we can show relevant contact options and pre-fill your country on the contact form. Your country is kept in your browser's local storage.
Google Maps (Google): displays the map of our locations on the About page. It receives your IP address and browser information when the map loads.
Vercel: hosts the website and processes standard server request data, such as your IP address, when pages are served.

Your Privacy Rights (Canada)

If you are in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, Law 25 give you rights over your personal information. You may:

ask for access to the personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
withdraw your consent at any time, including to marketing emails and to analytics and marketing cookies (use the cookie preferences on this site or our Cookies Policy); and
ask us to delete your information, subject to any legal obligation to keep it.

To make a request, or to complain about how we handle your information, email info@plusrecycling.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information.

Contact and Communication

By providing your contact information, you consent to being contacted by Plus Recycling Network via the communication methods provided.

If you wish to stop receiving communication, you may unsubscribe at any time by following the instructions provided in the communication or by contacting us directly.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these external websites.

International Data Transfers

Plus Recycling Network is a global company, and your personal information may be accessed or processed from different countries, including the United States and Canada.

Minors

Our website is not intended for use by minors under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have, please contact us at info@plusrecycling.com.

Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting.

Contact Us

If you have any questions about our Privacy Policy, please contact us at info@plusrecycling.com.